Donor Rights and Privacy

The Little Sisters of the Poor of Indianapolis, Inc. (Little Sisters of the Poor) and its development department subscribe to the Donor Bill of Rights and Donor Privacy Policy.

Donor Bill of Rights 

This policy is approved by the Advisory Board of St. Augustine’s Home to apply to all projects for the Home or by the Little Sisters of the Poor. It may not be circumvented, eroded, or ignored by local policies.

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in The Little Sisters of the Poor, we declare that all donors have these rights:

To be informed of the organization's mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.

To be informed of the identity of those serving on the organization's advisory board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.

To have access to the organization's most recent financial statements.

To be assured their gifts will be used for the purposes for which they were given.

To receive appropriate acknowledgment and recognition.

To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.

To expect that all relationships with individuals representing The Little Sisters of the Poor, Indianapolis, Inc. will be professional in nature.

To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.

To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.

To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

The text of this statement was developed by the Association of Fundraising Professionals (AFP), Association for Healthcare Philanthropy (AHP), Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.

Donor Privacy

The content of this page is an official policy approved by the Advisory Board of The Little Sisters of the Poor of Indianapolis, Inc. (Little Sisters of the Poor). The Little Sisters of the Poor maintains the highest level of respect for the privacy of its donors. In furtherance of our commitment to honor your rights, we have developed this Donor Privacy Policy to guide our staff and volunteers on how they may and may not use your personal information.

What Information We Collect 

We use personal information collected from donors for the purposes of processing payments and communicating with donors about The Little Sisters of the Poor, Indianapolis and St. Augustine’s Home as well as conducting the fundraising and other operations of the Home. This information may include name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by check, Donor Data also includes the data visible on the check.

Data Collection. As part of providing an online experience expected by our donors, we may store various data that are collected as part of standard web operations (including things like user agent strings, ip addresses, referrer strings, and cookies). We may use this data for purposes described in this policy, including analytical needs and improved functionality of our website. We make limited use of cookies, including third party cookies (such as cookies from payment processors), to track sessions, help store data, and fulfill the purposes set out in this policy. You can prevent or delete our cookies by adapting your browser settings, although this will likely affect the functionality of the website.

Payment Processors and Other Service Providers. Payment processors allow donors to give electronically using a payment services account, a credit card, or other payment method. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.

To provide donors the best possible experience, we work with service providers and may share Donor Data and other information with, or have it transmitted through, them. Such service providers include, for example, collocation facilities and bandwidth providers as well as organizations that help non-profit organizations with fundraising.

 

How We Use that Information 

Donor Data may be used for these kinds of purposes:

Distributing receipts and thanking donors for donations

Informing donors about upcoming fundraising and other activities of The Little Sisters of the Poor for St. Augustine’s Home.

Internal analysis, such as research and analytics

Record keeping

Reporting to applicable government agencies as required by law

Surveys, metrics, and other analytical purposes

Other purposes related to the fundraising operations

Unless otherwise stated, we do not publish, sell, trade, or rent Donor Data. Anonymized donor information may be used for promotional and fundraising activities. Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.

We use data gathered for payment processors and other service providers only for the purposes described in this policy.

 

Financial Information 

It is our internal policy to limit access to financial information (donors’ names, checkbook information, donation amount) to professional staff and volunteers who need to process that information for the purposes described above. Personal financial information is not sold to or traded with other parties.

We use partners to provide online payment processing services. Usually, the privacy policies of these organizations will be presented to you on their respective websites and typically also as part of your donation process. If you pay by credit card, we do not store your credit card information, bank account numbers, or other financial account data sent directly to those processing services.

Donations given in check form or cash to the Little Sisters of the Poor and St. Augustine’s Home are deposited directly into a bank by our professional staff. This provides a particularly high level of security and confidentiality.

 

Contact Us 

If you have questions about this Donor Privacy Policy or requests about the status and correctness of your donor data, please email devsindianapolis <at> littlesistersofthepoor.org or write to:

Ms. Mary Anne Barothy

The Little Sisters of the Poor of Indianapolis, Inc.

St. Augustine’s Home

2345 West 86th Street

Indianapolis, IN 46260

If you want to make a donation by check, please send the check to:

The Little Sisters of the Poor of Indianapolis, Inc.

St. Augustine’s Home

2345 West 86th Street

Indianapolis, IN 46260

 

Security 

We are committed to protecting donor personal information from unauthorized access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.

 

Other Disclosures 

We may disclose information when required by law; when needed to protect our rights, privacy, safety, property, donors, or users; and when necessary to enforce our terms of service.

 

Updates 

We may change the Donor Privacy Policy from time to time. Any and all changes will be reflected on this page. Substantive changes may also be announced through the standard mechanisms by which we communicate with our users and community. You should periodically check this page for any changes to the current policy.

 

Data Retention 

We seek to retain donor-related information only as needed to fulfill the purposes described in this policy unless a longer retention period is required by law or regulations. For example, Federal and State tax laws may require the Little Sisters of the Poor to keep contact information and contribution level of donors on file.

 

Rights 

You have certain rights with respect to the information we collect about you. Upon request, we will tell you what information we hold about you and correct any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.

 

Scope 

This particular policy applies to the entity that is posting it. If you visit The Little Sisters of the Poor page from a location that has a different Home, you might be – though not necessarily – redirected to that Home’s website. Homes are independent and may post different policies and practices depending on local law requirements and other considerations. Homes who participate in the fundraising, however, are expected to adhere to the general principles set out in this policy. This policy does not address data from sources other than donations, such as edits or content contributions to projects or features.

 

Dated February 14, 2013.

 

For More Information

 

Please direct your questions about St. Augustine’s development policies to Tracy Desserich at (317) 415-5767 or email her here.

The Little Sisters of the Poor uses the services of Pledge Connect to process credit card donations. For more information, click here.